Snapshot View of Service Feature by Printabz
This is a very important link that is used to ascertain the health of the devices. All collected alerts and errors are archived and presented here. Here the service history of very installed device can be maintained and viewed. There is also a preventive maintenance scheduling email template that can be used to schedule maintenance.
In the client login they can place a service request for any installed device that will be forwarded to service provider by mail as well as SMS. The systems will automatically generate a trouble ticket. Resolution of the ticket is stored in archive for future reference.